Delivery options
Delivery options available for your order are shown at checkout. We dispatch eligible products from our UK stock for customers in the United Kingdom.
Dispatch and delivery times
Dispatch and estimated delivery times depend on the products ordered, stock availability, and your delivery address.
Estimated timescales are shown at checkout where available. If we are unable to meet the timeframe shown, we will contact you.
Delivery charges
UK delivery rates and VAT are shown at checkout for your order. Prices are in pounds sterling (GBP). Where VAT applies, it is shown in line with our checkout display.
| Service / area | How charges are shown |
|---|---|
| Standard UK delivery | See checkout for current rates for your address and basket. |
| Free or reduced delivery (if offered) | Any qualifying offer is applied automatically at checkout when available. |
Tracking and missed deliveries
If tracking information is available for your order, we will share it when your order is dispatched or as soon as it is provided by the carrier.
If a delivery fails, is missed, or arrives damaged in transit, please contact us with your order number. We will help you resolve the issue with the carrier where applicable.
Your right to cancel (14 days)
If you buy from TradeFayre online as a consumer in the UK, your order is normally a distance contract. Under UK consumer law you usually have a right to cancel (sometimes called a right to withdraw) within 14 days, without giving a reason.
The 14-day cancellation period typically starts the day after you receive the goods (or the last item in a split delivery). You then usually have a further 14 days to send the goods back once you have told us you are cancelling.
To cancel, contact us clearly (email or phone is fine), quoting your order number and stating that you wish to cancel. You do not need a special form. We will confirm next steps and the return address.
If you cancel within your legal rights, we will refund what you paid for the returned goods, including standard delivery charges where UK law requires it. Any enhanced or express delivery charge may not be refundable. Refunds are made to your original payment method where possible, after we receive the goods or you provide evidence of return, whichever is earlier as required by law.
You are responsible for returning the goods without undue delay, and for the cost of return postage unless we agree otherwise or the law says we must pay (for example where goods are faulty or not as described). Goods should be returned unused and in a resaleable condition where reasonably possible. We may reduce the refund if an item’s value has diminished because it was handled beyond what is necessary to establish its nature, characteristics and functioning.
Some sealed health, hygiene or personal-care products may lose the 14-day cancellation right once the seal is broken after delivery, where UK law allows that exception. See “Items that cannot be returned” below. Your other statutory rights (including for faulty or misdescribed goods) are not affected.
How to return an item
Whether you are using your 14-day cancellation right or asking about another return, please contact us first using the email or phone on our Contact page. Include your order number and the items concerned.
Do not send goods back until we have confirmed eligibility and given return instructions, except where we have already told you to return under your cancellation right.
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1. Contact us
Email or call us from the account or contact details used when you placed the order, quoting your order number.
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2. We confirm next steps
We will confirm whether the return is under your 14-day cancellation right or another basis, and whether the products are suitable to send back. Certain health or personal care items may be excluded once opened or unsealed, for hygiene and safety reasons.
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3. Return shipping
We will share the return address and any instructions you need. Please pack items securely and keep proof of postage until your refund is complete.
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4. Refund
When your return is received and checked (or earlier where the law requires), we will process a refund as described below.
Refunds
Approved refunds are processed to your original payment method where possible, including any VAT shown on your order. For a valid 14-day cancellation, this normally includes the price of the returned goods and standard UK delivery where required by law.
How long a refund takes to appear may depend on your bank or payment provider. If you have questions about a refund, contact us with your order number.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged, or not as described, please contact us promptly with your order number and, where possible, photographs of the issue.
We will work with you to put things right in line with your legal rights and these policies. These rights are separate from the 14-day cancellation right and are not limited by the hygiene exclusions below.
Items that cannot be returned
Under UK law, the 14-day cancellation right may not apply to sealed goods that are not suitable for return for health or hygiene reasons once unsealed after delivery. That can include some personal care, medical accessory, or similar sealed products in our catalogue.
Some products also cannot be accepted as a voluntary return once opened or used, particularly where hygiene, safety, or sealed packaging is involved.
We will confirm any exclusion when you contact us about a cancellation or return. Your statutory consumer rights for faulty or misdescribed goods are not affected by this page.
How to contact TradeFayre
For delivery, cancellation, returns or refund questions, visit our Contact page or use the phone and email shown in the site footer.