Customer support
TradeFayre is a UK online shop for home, health and wellness products. If you need help with an order, a delivery question, or information about a product before you buy, please send us a message using the form below or use the contact details alongside it.
We aim to respond to customer enquiries as quickly as possible during normal UK working hours.
Send us a message
We’ll only use your details to reply to your message. See our Privacy Policy.
Other ways to reach us
Best for order enquiries, returns requests and general questions. Please include your order number if you have one.
Phone
If we are unable to answer straight away, please leave a message with your name, order number and a brief summary of your enquiry.
Postal address
TradeFayre3 Frankley Buildings
Bath
Somerset
BA1 6EG
VAT No: GB 514089107
Order enquiries
For questions about an existing order, please email us from the address used at checkout and include your order number. This helps us find your order quickly and respond with accurate information about despatch, delivery or changes.
If you are asking about a product before placing an order, please include the product name or a link to the product page so we can give you a clear answer.
Delivery and returns
For UK delivery, returns, refunds and exchanges, see our Delivery & Returns page.